Repairs and Trade-In

We hope that you will be as happy with your purchases as so many others have been over the years, but we understand that some things don’t suit.

REPAIRS

We are putting our repairs service temporarily on hold, and in 2025 will have a new system which can better accommodate the demand and take on a greater variety of work such as rewaxing.

Ally Capellino products are meant to be used and loved, and because of the many natural fabrics and dyes used in their production, the evidence of their aging is one of the hallmarks of the brand. Cottons may fade a little and eventually fray, metalwork can also bear proof of how much you like to use your bag as the surface of the plating gradually wears down. Veg tan leathers can darken and will become smooth and polished in your hands, while regular zipping and unzipping can eventually wear away either the teeth or the ribbon of a zip. We take it as a compliment that you love them enough to think of mending them rather than getting rid of them, in line with of our sustainable ethos.

All Ally Capellino bags come with a year's guarantee in which we will repair or replace any faulty product for free. After this period certain repairs can be carried out at our discretion, including replacement zips, frayed straps, or general wear and tear. However, if the wear on your bag is very heavy there’s not as much we can accomplish, so do keep in mind there are certain limitations to what we can repair. Costs are typically around £20 for a zip pull replacement and £75 for a full replacement zip, but costs will often vary on a case-by-case basis.

TRADE-IN

If the wear of your bag is particularly heavy and you would like an upgrade, we offer a 10% discount in-store when you trade in your old Ally Capellino bag. Please visit us at the address below with your old bag to take advantage of this discount.