Repairs
Ally Capellino products are meant to be used and loved, and because of the many natural fabrics and dyes used in their production, the evidence of their aging is one of the hallmarks of the brand. Cottons may fade a little and eventually fray, metalwork can also bear proof of how much you like to use your bag as the surface of the plating gradually wears down. Veg tan leathers can darken and will become smooth and polished in your hands, while regular zipping and unzipping can eventually wear away either the teeth or the ribbon of a zip. We take it as a compliment that you love them enough to think of mending them rather than getting rid of them, in line with our sustainable ethos.
All Ally Capellino bags come with a year's guarantee in which we will repair or replace any faulty product for free. After this period certain repairs can be carried out at our discretion, including replacement zips, frayed straps, or general wear and tear. However, to enquire about repairing your bag:
- Take several photos of your bag.
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Submit them to shop@allycapellino.co.uk and include:
- Your Name, email address and phone number
- Date and place of purchase - We will assess the damage and let you have a provisional cost.
- If that’s agreeable, then we ask you to empty the bag completely and send it to Ally Capellino, 9 Calvert Ave, E2 7JP. Make sure to include your name.
- We will confirm a price and approximate time for returning to you.
- If the confirmed cost is ok then please let us know if you will collect or if we need to ship it back to you.
REWAXING
We can't take on rewaxing but we recommend Oily Jack as good option.
If you want to have a go at it yourself then we recommend Halley Stevensons, these products are from the company that supplies our waxed cotton fabric.
TRADE-IN
If the wear of your bag is particularly heavy and you would like an upgrade, we offer a 10% discount in-store when you trade in your old Ally Capellino bag. Please visit us at the address below with your old bag to take advantage of this discount.