Shipping and Returns

The place of delivery is deemed to be the address that the customer has registered or specified and goods are signed for unless the buyer has opted out of signing. After receiving please check the condition of the parcel and alert us and the carrier if there is damage.

Express shipping is on working days (Monday to Friday)and should arrive within 1-2 days depending on distance.  Standard delivery may take up to 5-7  days for UK and EU and up to 10 days for ROW.  Delivery times are best estimates, and commence from the date of dispatch. Ally Capellino is not responsible for any delays caused by destination customs clearance processes, or courier delays due to adverse weather conditions etc.

Customers will be notified of any delivery that is delayed or not available for despatch as quickly as possible with the option to terminate the agreement, Ally Capellino will refund the customer the sum paid as quickly as possible.

We hope that you will be as happy with your purchases as so many others have been over the years, but we understand that some things don’t suit.

If you have bought either in the shop or from the website and you are not happy with the product in any way then you may return it, so long as it is still ticketed, packaged carefully and has no sign of being used. Please return within 14 days for a full refund.

You can download a returns form here.

For UK customers prices are in GBP and include VAT. Shipping options are shown at checkout

Outside UK, standard delivery prices are shown in local currency and include any duties or taxes. Other, faster shipping options are available. Please note that the order will not be valid if we cannot confirm the billing and shipping addresses that you provide.

Ally Capellino accepts payments by credit or debit card as well as PayPal, Apple pay and google pay. The total order sum will be checked and reserved against your credit/debit card or marked as pending on your PayPal account until the time of dispatch from our warehouse.

You will receive an immediate online confirmation after the checkout, as well as an email confirmation of your order from Ally Capellino. Please check that all information is correct.

If you wish to make changes to your order, or if there are any mistakes in your registration then please emailcustomercare@allycapellino.co.uk  calling +44 020 7073 7843 between the hours of 10am – 6pm GMT, Wednesday – Saturday